The part of your process that’s costing you time (and growth)

The part of your process that’s costing you time (and growth)

The part of your process that’s costing you time (and growth)Adam Pilakis
Published on: 19/03/2026

Most professional services firms already have the tools. The real gap is usually somewhere in the process; one step that relies on memory, inboxes or someone “getting to it later”. I wrote about a client where fixing one small part of their enquiry flow eventually transformed how their business runs.

Personal Stories
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I'll do you one better than hiring a receptionist... hire tech instead

I'll do you one better than hiring a receptionist... hire tech instead

I'll do you one better than hiring a receptionist... hire tech insteadAdam Pilakis
Published on: 27/01/2026

If your business is held together by memory, inboxes, and whoever happens to be free… this one’s for you.

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You’re the Asset That’s Holding the Business Back (And How to Fix It)

You’re the Asset That’s Holding the Business Back (And How to Fix It)

You’re the Asset That’s Holding the Business Back (And How to Fix It)Adam Pilakis
Published on: 16/12/2025

Lately I’ve been having the same conversation with business owners across every profession. They’re flat out, fully booked, and still not moving the business forward.

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Adam's Story

Adam's Story

Adam's StoryAdam Pilakis
Published on: 18/11/2025

I used to work 14-hour days in logistics; early mornings, late nights, constant fires. Now I run my own business helping people avoid doing exactly that.

Personal Stories
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