Terms and stuff

REVENULAB SYSTEMS PTY LTD (ACN: 680 809 429, ABN: 32 680 809 429) is an Australian business based in Victoria. We build and support an all in one sales and marketing platform with AI and automation features.

• You are responsible for the security of your account and any activity in it.
• Only your team may use your account access. Do not share credentials with others.
• Please keep your business details current so we can support you.

• Standard plan is $399 per month plus GST. Setup fee is $495 once off unless agreed otherwise.
• Month to month. No lock in. Cancel any time before the next billing date.
• Thirty day money back guarantee on your first month of platform fees.

• We accept payments by Stripe and, in some cases, direct bank transfer.
• If payment fails or is overdue we may suspend, pause, or cancel access. We may recover reasonable costs of collection.
• Messaging and voice usage charges may be billed in arrears.

• You can cancel any time in writing. Your account remains active until the end of the paid period.
• If you are not happy in the first thirty days we will refund your first month of subscription fees.
• Setup fees are not refundable except at our discretion where little or no setup work has been performed.

• Use the platform in line with Australian law and community standards.
• No spam, scams, or harmful content. No attempts to bypass security.
• We may suspend access to protect the platform or others.

• Our tools may use AI for tasks like replies, routing, summaries, and predictions.
• AI is a helpful assistant. It makes suggestions. It is not professional advice.
• Please review AI outputs before you send or act on them.
• We do not use customer data to train external AI models.
• Experimental or beta features may be provided as is with no SLA.

• We rely on reputable partners for hosting, messaging, voice, analytics, and other functions, including providers like AWS, Twilio, and SearchAtlas.
• You may enable apps or integrations from our marketplace or your own vendors. You do so at your own risk and are responsible for agreements with those vendors.
• Service changes from third parties can affect features. We will act in good faith to adapt.

• You own your content and grant us a licence to host and process it to deliver the services.
• We own the platform, templates, and brand assets. Do not copy or resell them.
• Resale or rebranding of our services is not allowed without our written consent.
• You confirm you have the right to upload the content you provide.

You can request an export of your content before cancellation. We will provide reasonable help where technically possible. Some data from third party services may not be included.

• Each party will protect confidential information received from the other party.
• We use reasonable controls to keep your information safe.

• We handle personal information under the Privacy Act 1988 and the Australian Privacy Principles.
• On request we can sign a simple data processing addendum.

• We aim for strong uptime and fast support. See the service level section for targets and exclusions.
• We may improve, update, or retire features. We will communicate material changes.

You agree not to solicit or hire our staff or contractors during the term and for twelve months after it ends without our consent.

We provide the platform as is and as available. We do not promise error free or uninterrupted service, or specific outcomes.

• To the extent permitted by law we exclude liability for indirect or consequential loss including loss of profit, revenue, goodwill, or data.
• Our total aggregate liability is capped at the fees you paid to us in the twelve months before the event giving rise to the claim.
• Nothing here limits rights that cannot be excluded under Australian Consumer Law.

You agree to indemnify us for losses arising from your misuse of the services or content you provide that breaches law or third party rights.

If a dispute arises the parties will first try to resolve it by discussion, then mediation in Victoria. Court action may be taken if not resolved within a reasonable time.

We are not responsible for delays or failures due to events outside our control including internet outages, attacks, disasters, or actions of third parties.

These terms are governed by the laws of Victoria, Australia. Courts of Victoria have exclusive jurisdiction.

These terms are the entire agreement and replace prior discussions. If a clause is invalid the rest still applies.

We may update these terms. We will post the new date above. Continued use means you accept the changes.

• Contact details like name, email, phone, and business info
• Usage data like pages visited, features used, device info
• Messages, forms, calls, and chat transcripts when routed through the platform
• Payment details processed by our secure payment partner

• To provide and support the services
• To improve features and customer experience
• To send service updates and important notices
• To meet legal and compliance obligations

• Some features use AI to assist with replies, summaries, routing, and similar tasks.
• AI may analyse inputs like messages and recordings to power those features.
• We log automated interactions to improve quality and safety.
• You can ask for human review at any time by emailing [email protected] during business hours.
• We do not use customer data to train external AI models.

We process personal information with consent, to deliver the services under our agreement, and for our legitimate interests in operating and improving the platform.

• Trusted vendors for hosting, storage, email, SMS, voice, analytics, and support including AWS, Twilio, SearchAtlas, and similar providers.
• Professional advisers and authorities where required by law.
• We do not sell personal information.

Data may be stored in Australia, the United States, or other locations where our providers operate. We use safeguards that are reasonable in the circumstances to protect personal information and we take steps to ensure overseas recipients do not breach the Australian Privacy Principles.

We use technical and organisational measures that are reasonable in the circumstances to protect personal information. No method is perfect. Please protect your credentials and devices.

If we become aware of a data breach that is likely to cause serious harm we will take steps required by the Privacy Act 1988 to notify affected individuals and the Office of the Australian Information Commissioner.

We keep personal information only as long as needed for the purposes above or as required by law. You can ask us to delete your account content where possible.

• Access and correction
• Opt out of marketing emails
• Object to certain processing where permitted by law

We use cookies and similar tools for analytics, preferences, and performance. You can control cookies in your browser settings.

Our services are for business use. We do not knowingly collect personal information from children.

Questions or concerns can be sent to the contact shown below. You may also contact the Office of the Australian Information Commissioner.

We will update this page if we change our privacy practices. The new date will appear at the top of the page.

• Monthly uptime target of 99.5 percent measured over a calendar month excluding planned maintenance and events outside our control.
• Exclusions include outages or degradation caused by customer networks, devices, or unsupported browsers, and outages of third party providers like SMS and voice carriers.
• We schedule maintenance during low traffic windows and give notice where practical.

• In app help is available at all times.
• Human support via [email protected] during Melbourne business hours.
• We aim to respond to new tickets within one hour during business hours and within six hours outside business hours.
• Priority issues that block core functions are triaged first.

1. Log a ticket in app or by email.
2. Ask for escalation to a manager if unresolved or urgent.
3. We will provide status updates until resolved.

• We will post incident updates in app or by email for major events.
• We will provide a short summary once resolved with learnings and next steps.

For extended platform wide outages within our control we may apply service credits at our discretion. Credits apply to future invoices and are not cash refunds. Credits are not available for third party outages.

• Keep contact and billing details current.
• Use the latest versions of browsers and supported tools.
• Nominate a champion on your team to own the system day to day.