Terms, written to be read.

01.01Who we are

revenulab systems pty ltd (ACN 680 809 429, ABN 32 680 809 429) is an Australian company registered in Victoria, trading as revenu.

When these terms say "we", "us" or "our", that means revenulab systems pty ltd. When they say "you" or "your", that means the business that holds the revenu account and the people it lets in.

01.02Acceptance and authority

You accept these terms when you do any of the following: tick the box at checkout or on a booking, pay an invoice, sign a proposal, or use the platform. Whichever comes first.

The person accepting confirms they are at least 18, that they have authority to bind the business named on the account, and that the details given are true. If you add other users, you accept for them too.

You are acquiring the services for business purposes. The platform is not offered to consumers for personal, domestic or household use.

01.03Plans and pricing

revenu runs month to month. Current plans and prices are published at revenu.com.au/pricing and confirmed in your subscription invoice or signed proposal.

• Build fee. A one-off build fee applies at the start of a subscription. It is waived only when a current revenu client has referred you, and the referral must be verifiable before the waiver is applied.
• No lock-in. Month to month. Cancel any time.
• Custom pricing or scope agreed in writing overrides the published rates.
• Price changes. Existing subscribers get at least 30 days' notice before a price change takes effect on the next billing cycle.
• Sessions and one-offs. Paid sessions and one-off builds are priced as published or quoted, paid up front, and governed by these terms.

01.04Wallet and usage credits

Usage (SMS, calls, email volume, AI processing and other consumption-based services) is deducted from a wallet balance in your account. The wallet runs in USD to match carrier and infrastructure pricing.

• Wallet credits are non-refundable and cannot be withdrawn as cash.
• Paid credits do not expire while the account is active.
• Promotional credits, where issued, may expire if unused after 12 months.
• Usage rates are published at revenu.com.au/usage and move with carrier and provider pricing. Material changes are notified at least 30 days in advance.

01.05Payments, chargebacks and cancellation

Payments are processed by PCI-DSS certified processors. revenu never stores card numbers; the processor holds the card and revenu holds a token.

• Cancel any time. Access runs to the end of the current billing period. No partial-month refunds.
• Overdue accounts may be suspended or closed after 14 days' written notice. We may suspend immediately, without notice, where we reasonably believe an account is being used unlawfully or is a security risk to the platform or other users.
• Chargebacks. Disputing a legitimate charge with your bank instead of raising it with us first is a material breach. Reversed amounts, processor fees and reasonable recovery costs become payable, and the account may be suspended until settled.
• Taxes. Prices are shown plus GST unless stated. You are responsible for any other taxes that apply to you.

01.06Your obligations

The platform does a lot on your behalf. These are the things that stay with you.

• Credentials. Keep logins private, keep two-factor sign in on, and tell us straight away if you suspect someone else is in the account. Anything done through your credentials is treated as done by you until you tell us otherwise.
• Your users. You are responsible for everyone you give access to, and for removing them when they leave.
• Consent. You obtain the consents the law requires before anyone is messaged, called, recorded or added to a list through the platform, including under the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and the Privacy Act 1988 (Cth).
• Call recording. Where calls are recorded, including by the AI receptionist, you are responsible for the notice or consent your state requires. revenu configures the announcement; you keep it on.
• What you tell the agents. The AI agents answer from the information, prices, policies and instructions you give them. You keep that current and accurate.
• Review. You review communications sent on your behalf and tell us promptly if something is wrong. The sooner we know, the sooner it is fixed.
• Your own copies. You can export contacts, conversations and content at any time. Keep your own copy of anything you cannot afford to lose.
• Third-party rules. Channels connected through the platform (Meta, Google, carriers, payment processors and others) have their own policies. Using them through revenu means following them.
• Lawful use. You use the platform lawfully and in line with the acceptable use clause below.

01.07Builds, testing and acceptance

Most of what runs in your account is built by revenu for you: the AI agents, their prompts and knowledge, the automations, the pages, the integrations. Building it is our job. Testing it against your business, and accepting it, is yours.

• Delivery for testing. When a build or a change is handed over, it is handed over for you to test: ring the agent, send the texts, run the workflow, read what goes out, check it against your prices, your policies and your customers. We show you how.
• Acceptance window. You have 7 days from handover to report anything that does not do what was agreed. We fix those at no charge. If nothing is reported in that time, or you put the build into live use before then, the build is accepted.
• After acceptance. An accepted build is yours to operate. You are responsible for what it says and does from that point, including with your customers, and for telling us promptly when your prices, policies, availability or instructions change so the build can be updated.
• Changes you ask for. Instructions you give for a build, and changes you ask for after acceptance, are yours. revenu implements them in good faith and is not responsible for the consequences of an instruction that was followed.
• Ongoing review. The AI agents answer from what they are given, and businesses change. Review their conversations regularly. revenu does not monitor every conversation on your behalf unless that is part of a plan you are on.
• What stays with revenu. If an accepted build fails because of a defect in revenu's work rather than your instructions, your data or a third-party change, we fix it. Liability for that is governed by the limitation of liability clause, and the Australian Consumer Law is not excluded.

01.08Acceptable use

You agree to use revenu only for lawful purposes. Specifically prohibited:

• Spam or unsolicited messaging in breach of the Spam Act 2003 (Cth) or the Do Not Call Register Act 2006 (Cth)
• Adult or sexually explicit content
• Debt collection messaging without the licensing your state or the Commonwealth requires
• Political campaigning, which is governed by separate rules and must be discussed with us before activation
• Cryptocurrency, NFT or tokenised financial product promotion
• High-risk financial products (binary options, CFDs, payday loans and similar) without the required disclosures and licensing
• Health, medical or therapeutic claims without TGA approval where required
• Content that infringes copyright, trade marks or other intellectual property
• Anything that compromises the security of the platform, other users, or a connected third-party service
• Scraping, reverse engineering, or using the platform to build a competing product

Carrier fines, regulatory penalties and legal claims arising from your use of the platform are your responsibility. That includes messages typed by you, generated by AI, or sent by an automation you configured.

01.09Data and ownership

Your data is yours. revenu makes no claim over your client lists, contact data, conversations or business records.

• If you leave, you can export contacts, conversations and content in standard formats (CSV and similar) before the account closes. We give reasonable help with exports for 30 days after cancellation.
• revenu owns the platform code, templates, standard workflows, branded assets and the revenu name. Custom automations, workflows, funnels, apps, portals, agent prompts and configurations built for your business are licensed to you while your subscription is active. They remain revenu's intellectual property and are not transferred on cancellation.
• You grant revenu a limited licence to process, store and transmit your data solely to deliver the service. It ends when the account closes and the data is deleted under the privacy policy.
• Feedback. Suggestions you give us about the product may be used without obligation to you.

01.10Custom apps and portals

Sometimes we build you a custom app or portal: something your customers, staff or suppliers sign in to, or a form that collects information for you. This clause applies to those, on top of the rest of these terms.

• Licence. A custom app or portal is a custom build under the data and ownership clause. It is licensed to you for use in your business while your subscription is active. The information in it is your data, and you can export it in a standard format before your account closes.
• What we do. We build, host and maintain it with due care and skill. We take reasonable steps to protect the information in it from misuse, interference and loss, and from unauthorised access, modification or disclosure. We handle that information only to provide, support and maintain the app or portal, or as you instruct.
• If something goes wrong. If we become aware of actual or suspected unauthorised access to, or loss or disclosure of, information in it, we tell you on the day we become aware and give you reasonable help to assess and respond, including under the Notifiable Data Breaches scheme where it applies.
• Where it is held. It runs on our platform and infrastructure providers, some of which store or process information outside Australia.
• Collection is yours. Information collected through it is collected by you or on your behalf. You are responsible for giving the people concerned any notice the law requires, getting any consent the law requires (including for sensitive information such as health information, and for information about children), and having a privacy policy that covers it.
• Access is yours. You decide who has access, and you remove access promptly when someone no longer needs it.
• Use is yours. You are responsible for how you use and disclose the information, including to your own suppliers, for keeping it accurate, and for responding to requests to access or correct it. We help where a request needs something only we can do.
• Retention. Where we have told you that an app or portal deletes information on a schedule, export anything you need to keep before then.
• Not for emergencies. A custom app or portal is an administrative tool, not an emergency or time-critical system. Confirm critical information, such as medical or safety needs, directly with the people involved.
• Tell us early. Tell us straight away if you suspect information in it has been misused, or accessed by someone who should not have it.

Nothing in this clause makes you responsible for anything to the extent it is caused by our breach of these terms or our negligence, and it does not limit your rights under the Australian Consumer Law clause.

01.11Confidentiality

Each of us keeps the other's confidential information confidential: your business information and customer data on one side, revenu's pricing, methods, prompts and build details on the other. Neither of us uses it for anything but this relationship, or discloses it beyond the people and subcontractors who need it, unless the law requires. This survives the end of the agreement.

01.12Subcontractors and reseller arrangements

Subcontractors. revenu may engage trusted subcontractors for specific tasks such as operations support, design or development. They are bound by equivalent confidentiality and data handling obligations, and revenu remains responsible for their work on your account.

Resellers and partners. These terms govern the direct relationship between revenu and the account holder. Where revenu is provided through a third-party agency or reseller, separate written agreements apply between those parties, and the account holder remains responsible for meeting their own compliance obligations.

01.13Non-solicitation

During your subscription and for 12 months after it ends, neither of us will knowingly solicit or engage the other's staff, contractors or subcontractors introduced through this agreement, without written consent. Responding to a general public advertisement is fine.

01.14Changes to the platform

revenu is built on a platform that ships new features and retires old ones. We may add, change or remove features as the platform does, and may change how a feature is delivered. Where a change materially reduces something you rely on, we tell you and work out the nearest equivalent. We are not liable for changes made by the platform provider or by third-party services.

01.15Limitation of liability

The platform is provided "as is" and "as available". We build for reliability, but software has bugs and third-party services have outages. That is the reality of anything on the internet.

• Liability cap. To the maximum extent the law allows, revenu's total aggregate liability for all claims connected with the platform is limited to the fees you paid revenu in the 12 months immediately before the claim.
• Time limit. Any claim must be brought within two years of the date you knew, or should reasonably have known, of the act, error or omission giving rise to it.
• No consequential loss. revenu is not liable for indirect, incidental, special or consequential loss: lost revenue, lost profit, lost opportunity, loss of data, loss of goodwill or the cost of replacement services, whether or not we were told it was possible.
• Third parties. revenu is not liable for outages, errors or failures of carriers, payment processors, cloud and platform providers, AI model providers, or any integration connected to your account.
• Your side. revenu is not liable for loss caused by your instructions, your content, your users, your credentials being used by someone else, your failure to keep exports, your failure to test and report within the acceptance window, or your breach of these terms.
• Accepted builds. Once a build is accepted under the builds clause, revenu is not liable for loss arising from how it performs in your business, other than for a defect in revenu's own work reported under that clause.
• No results guarantee. revenu does not guarantee lead volume, conversion rates, revenue or any business outcome. Those depend on your market, your offer, your pricing and how your team follows up.

01.16Australian Consumer Law

The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) gives guarantees that cannot be excluded by contract. Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that applies under the ACL or any other law that cannot be excluded.

Where the ACL applies and revenu fails to meet a guarantee: for a minor failure, the remedy is (at revenu's choice) repair, replacement, refund or re-supply of the service; for a major failure, you are entitled to a refund or an alternative service of equivalent value. The liability cap and exclusions above apply to the extent the ACL allows.

Small business contracts. These terms are written to be fair and proportionate. If any term is found to be unfair under the ACL it is read down or removed, and the rest stands.

01.17Indemnity

You indemnify revenulab systems pty ltd, its director, officers, employees, contractors and agents against claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) to the extent they arise from:

• your breach of these terms or of any law, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth)
• content or communications you, your users or your automations send through the platform
• a claim by your customer arising from AI-generated, automated or scheduled communications sent on your behalf, from information you gave the agents, or from an accepted build operating in your business
• your failure to obtain a consent or give a notice the law requires, including for call recording
• infringement of intellectual property through your use of the platform
• a chargeback or payment dispute raised in breach of these terms

This indemnity is reduced to the extent revenu's own breach or negligence caused the loss.

01.18Termination

• You can cancel any time from the account or by email. Access runs to the end of the billing period.
• revenu can end the agreement for convenience on 30 days' written notice, or immediately for a material breach that is not fixed within 14 days of notice, for unlawful use, or for a security risk.
• On termination: outstanding amounts become payable, your licence to custom builds ends, your data stays available for export for 30 days and is then handled under the privacy policy, and the clauses that are meant to survive (data, confidentiality, liability, indemnity, disputes) survive.

01.19Dispute resolution

• If something goes wrong we talk first. Most things are sorted with a phone call or an email.
• If it is not resolved within 30 days of written notice, either of us may refer it to mediation administered by the Resolution Institute (or an equivalent body) in Melbourne, Victoria.
• These terms are governed by the laws of Victoria, Australia, and both of us submit to the non-exclusive jurisdiction of its courts.

01.20General

• Severability. If part of these terms is unenforceable, the rest stands.
• Waiver. Not enforcing a term once does not waive it.
• Entire agreement. These terms, with any signed scope, proposal or subscription confirmation, are the whole agreement. Verbal statements do not override what is written here.
• Force majeure. Neither of us is liable for delay or failure caused by events outside reasonable control: natural disasters, pandemics, major infrastructure outages, government action, war.
• Assignment. You cannot transfer the account or these terms without our written consent. revenu may assign to a successor of the business on notice.
• Notices. Notices go to the email on the account and to hello@revenu.com.au, and count as received the next business day.
• Changes to these terms. We may update these terms. Material changes are emailed at least 30 days before they take effect, with the version date shown on this page. If you do not accept a change, you can cancel before it takes effect with no penalty and no cancellation fee. Continued use after that date is acceptance.