the plain language promise
No jargon. No lawyer-speak. These terms are written for business owners who have better things to do than decode fine print. If something feels unclear, tell us and we will fix it.
DUAL Australia
terms and conditions
You're here because you're about to use the platform, or you're doing your homework before you sign up. Either way, here's how it all works.
Who we are
REVENULAB SYSTEMS PTY LTD (ACN 680 809 429 | ABN 32 680 809 429) is an Australian business registered in Victoria, trading as revenu. When we say "we", "us", or "our" in these terms, that's who we mean. When we say "you" or "your", we mean you, the account holder.
Plans and pricing
- $10 USD complimentary credit on signup, applied towards your first phone number so you can hit the ground running with SMS or calls.
- Currency note. Subscriptions are billed in AUD. The platform wallet operates in USD to align with international carrier costs.
- No setup fees. No lock-in contracts. Month-to-month. Cancel anytime.
- Support tiers (maintain and grow) are available on request or by invitation. Added or removed month-to-month.
- Custom plans may apply depending on scope and are always agreed in writing.
- Price changes. If we update pricing, you'll get at least 30 days' notice before your next billing cycle. No surprises.
Wallet and credits
- Usage costs. SMS, voice calls, AI tokens, and other usage are deducted from your wallet balance in USD.
- Non-refundable. Wallet credits (including the $10 USD welcome credit and any top-ups) are non-refundable and cannot be withdrawn as cash.
- Expiry. Paid credits don't expire while your account is active. Promotional credits may expire if unused after 12 months.
Payments and cancellations
- Payments are processed securely via Stripe.
- If you cancel, access continues until the end of your current billing period. No partial-month refunds.
- We may suspend or terminate accounts with overdue payments after 14 days' written notice.
Fair use and compliance
- No spam. You must comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). You need valid consent before messaging or calling anyone through the platform.
- Carrier fines. If your use of the platform results in fines from telco carriers or regulatory bodies, that's on you.
- Content responsibility. You're responsible for everything sent through the platform. That includes messages generated by AI tools or automations you've configured.
- We reserve the right to suspend or terminate accounts that breach Australian laws, carrier policies, or community standards. No refund in that scenario.
Data and ownership
- Your data is yours. We claim no ownership over your client lists, contact data, or business records. Full stop.
- If you leave, you can export your contacts as a CSV before closing the account. We'll provide reasonable help with data exports within 30 days of cancellation.
- Our IP. We own the platform code, templates, standard automation workflows, and the revenu brand. Custom automations built for your business remain accessible to you while your subscription is active.
- You grant us a limited licence to process, store, and transmit your data solely for the purpose of delivering the service. Nothing more.
Limitation of liability
- The platform is provided "as is." We build for reliability, but software has bugs and third-party services have outages. That's the reality of running anything on the internet.
- Liability cap. To the maximum extent permitted by Australian law, our total aggregate liability for any and all claims arising from your use of the platform is limited to the fees you paid us in the 12 months before the claim.
- No consequential loss. We are not liable for any indirect, incidental, special, or consequential losses. That includes: lost revenue, lost profits, lost business opportunities, loss of data, loss of goodwill, or cost of replacing services. This applies regardless of whether we were advised of the possibility of such losses.
- Third-party services. We are not liable for outages, errors, or failures of third-party services including telecommunications carriers, Stripe, AWS, OpenAI, or any integration connected through the platform.
- Your responsibility. You're responsible for checking that all communications sent through the platform are accurate, appropriate, and compliant. Whether you typed it or AI generated it.
- Consumer guarantees. Nothing in these terms excludes or modifies any consumer guarantee under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law that can't be excluded by law.
Indemnification
You agree to indemnify and hold harmless revenulab systems pty ltd, its director, contractors, and agents from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising from: your use of the platform; your breach of these terms; your breach of any applicable law including the Spam Act 2003; any third-party claim related to content or communications you send through the platform; or any claim made by your customers arising from AI-generated or automated communications sent on your behalf.
Dispute resolution
- If a dispute arises, we'll try to sort it out with a direct conversation first. Most things can be resolved with a phone call.
- If unresolved within 30 days, either party may refer the matter to mediation administered by the Resolution Institute (or equivalent) in Melbourne, Victoria.
- These terms are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.
General provisions
- Severability. If any part of these terms is found to be unenforceable, the rest still stands.
- Waiver. If we don't enforce a term once, that doesn't mean we've waived our right to enforce it later.
- Entire agreement. These terms, together with any signed scope or proposal document, represent the full agreement between us. Nothing said verbally overrides what's written here.
- Force majeure. Neither party is liable for delays or failures caused by events outside reasonable control. That includes natural disasters, pandemics, major infrastructure outages, government actions, or acts of war.
- Assignment. You can't transfer your account or these terms to someone else without our written consent.
- Changes. We may update these terms from time to time. We'll email you about material changes at least 14 days before they take effect. Continued use after that means you accept the updates.
privacy policy
We collect the minimum data needed to make the system work. We're transparent about what we do with it. And we never sell it.
What we collect
- Account information. Name, email, phone, ABN, and business details you provide during registration.
- Usage data. How you use the platform, feature usage, and session data. Used to improve the product.
- Communications data. Messages, calls, forms, and AI interactions processed by the platform on your behalf.
- Payment information. Billing details processed securely by Stripe. We do not store credit card numbers.
How we use it
- To deliver and operate the service.
- To improve the platform and develop new features.
- To process billing and payments.
- To communicate with you about your account, service updates, and support.
- We never sell, rent, or trade your personal data or your client data to third parties.
- We do not use your private customer data to train public AI models.
Third-party providers
We use trusted infrastructure partners. Your data may be processed by:
- AWS. Secure cloud hosting.
- Stripe. Payment processing.
- Twilio and carriers. SMS and voice calls.
- OpenAI. AI features including the AI receptionist and smart replies.
- HighLevel (GHL). Core platform infrastructure.
These providers have their own privacy policies. We choose providers with strong security and data handling standards.
Data retention and deletion
- We keep your data for the duration of your active subscription.
- After cancellation, we retain data for 90 days (for reactivation or export), then it's permanently deleted.
- You can request deletion at any time: [email protected]
Data breach notification
If a breach occurs that's likely to cause serious harm, we'll notify affected users and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme (Privacy Act 1988, Cth). We aim to notify within 72 hours of becoming aware of an eligible breach.
Your rights
Under the Australian Privacy Principles (APPs), you can request access to, correction of, or deletion of your personal information at any time. You can opt out of non-essential communications. Contact [email protected].
Security
TLS/SSL encryption in transit. Encryption at rest for stored data. Access controls, monitoring, and regular security reviews. No system is 100% bulletproof. Keep your login credentials safe and let us know immediately if you suspect unauthorised access.
ai + automation
The platform uses AI and automation extensively. This section explains how the tools work, what happens with your data, and where the responsibility sits.
How AI is used
- AI receptionist (Charlie). Answers inbound calls, captures details, books appointments, and updates your CRM. Operates within guardrails you configure.
- Smart replies. AI-assisted responses for SMS, email, and chat.
- Content generation. AI tools can help with copy, summaries, and follow-up sequences.
- Workflow automation. Triggers, follow-ups, and sequences configured in your CRM.
Accuracy and limitations
- AI can produce inaccurate, incomplete, or contextually inappropriate responses. That's a known limitation of the technology right now, not a bug in our platform.
- No warranty on AI output. We provide no warranty, express or implied, on the accuracy, completeness, or fitness for purpose of any AI-generated content, responses, bookings, or actions.
- Your responsibility. You are solely responsible for reviewing and taking accountability for all communications and actions generated by AI on your behalf. Including those sent without manual review.
- We strongly recommend configuring appropriate guardrails and regularly reviewing AI performance.
AI and your data
- We do not use your private customer data to train public AI models.
- AI processing uses third-party providers (currently OpenAI). Data is governed by our agreements with those providers.
- AI interactions are processed in real-time and not retained beyond what's needed to deliver the response.
Liability for AI
To the maximum extent permitted by law, we are not liable for any loss, damage, cost, or claim arising from AI-generated content, responses, bookings, or actions. This includes: incorrect information provided to your customers, missed or double bookings, inappropriate responses, or any business losses resulting from AI behaviour. This applies whether AI tools were configured by you, by revenu during onboarding, or through platform defaults.
service level
We build revenu to be reliable. Here's what you can realistically expect from a small, dedicated team.
Uptime target
We target 99.5% platform availability during business hours (Mon-Fri, 8am-6pm AEST).
Excludes: scheduled maintenance (typically overnight), third-party outages (carriers, AWS, OpenAI, Stripe), and events beyond our control.
Support response
- In-app support. Available 24/7 via the help widget.
- Email. [email protected]
- Critical issues. We aim to respond within 4 business hours (Mon-Fri, 9am-5pm AEST).
- General enquiries. Within 1 business day.
Response times are targets, not guarantees. We're a small team and we'll always prioritise issues that impact your live operations.
Backups
- Automated daily backups.
- Encrypted and stored in geographically separate locations.
- In the event of data loss, we'll make reasonable efforts to restore from the most recent backup.
Maintenance
- Scheduled maintenance happens outside business hours where possible.
- At least 24 hours' notice for planned work that may affect availability.
- Emergency maintenance may happen without notice for security or critical system issues.
contact
Questions about any of this? Want something clarified in plain language? Just ask.