Terms + stuff

REVENULAB SYSTEMS PTY LTD (ACN: 680 809 429) is an Australian business based in Victoria. We trade as Revenu.

• 14-Day Free Trial: New accounts start with a 14-day free trial. You can cancel anytime during this period at no cost.
• Subscription: After the trial, the standard plan is $399 AUD per month + GST.
• $33 USD Wallet Credit: As a welcome bonus, we credit your wallet with $33 USD once your first monthly subscription payment has been successfully processed.
• Currency Note: While your subscription is paid in Australian Dollars (AUD), the platform wallet operates in US Dollars (USD) to align with international carrier costs.
• No Setup Fees: We do not charge a setup fee.
• No Lock-in: The service is month-to-month. Cancel anytime.
• Price Changes: We reserve the right to update our pricing. If we do, we will give you at least 30 days' notice.

• Usage Costs: SMS, voice calls, and AI tokens are deducted from your wallet balance in USD.
• Non-Refundable: Wallet credits (including the $33 USD bonus and any top-ups) are non-refundable and cannot be withdrawn as cash.
• Expiry: Paid credits generally do not expire while your account is active. Promotional credits may expire if unused after 12 months.

• We process payments securely via Stripe.
• If you cancel, your access continues until the end of the current billing period.
• Since we offer a free trial, we do not generally offer refunds for partial months or unused time after the trial ends.

• No Spam: You must comply with the Spam Act 2003 (Cth). You must have consent to message people.
• Carrier Fines: If your use of the platform (e.g., sending spam or prohibited content) results in fines from telecommunication carriers, you agree to be liable for those fines.
• We reserve the right to suspend accounts that breach Australian laws or community standards.

• Our tools use AI to assist with replies, summaries, and bookings.
• Check the work: Think of AI as a junior assistant. You are responsible for the final communication sent to your clients. We are not liable for AI "hallucinations" or incorrect bookings.
• We do not use your private customer data to train public AI models.

• You own your data. We claim no ownership over your client lists.
• If you leave, you can export your contact lists before closing the account.
• We own the platform code, the templates, and the Revenu brand assets.

• We provide the platform "as is." We aim for perfection, but software can have bugs.
• To the extent permitted by law, our liability is limited to the fees you paid us in the 12 months prior to any claim.
• We are not liable for business losses resulting from third-party outages (e.g., if the phone networks or OpenAI go down).

• Account Info: Name, email, phone, and business details.
• Usage Data: How you use the app, so we can make it better.
• Communications: Messages, calls, and forms processed by the platform.

• To deliver the service (e.g., sending the SMS you asked us to send).
• To improve the product.
• To bill you.
• We never sell your data to third parties.

We use trusted infrastructure partners. These include:

• AWS: For secure hosting.
• Stripe: For payment processing.
• Twilio/Carriers: For sending messages and making calls.

We use industry-standard encryption. However, no system is 100% impenetrable. Please keep your password safe.

We aim for 99.5% uptime during business hours.

Excludes planned maintenance (typically performed at night) and things outside our control (like a nationwide internet outage).

• In-App Support: Available 24/7 via the help widget.
• Email Support: [email protected]
• Response Time: We aim to respond to critical issues within 1 hour during Melbourne business hours.

We run automated daily backups of the database to ensure your data is safe.