Terms + stuff.

revenulab systems pty ltd (ACN 680 809 429, ABN 32 680 809 429) is an Australian company registered in Victoria, trading as revenu.

When these terms say "we", "us", or "our", that means revenulab systems pty ltd. When these terms say "you" or "your", that means the person or entity that holds the revenu account.

revenu operates on a month-to-month subscription model. Current plan options and pricing are published at revenu.com.au and confirmed in your subscription invoice or signed proposal.

• No setup fees. No lock-in contracts. Month-to-month. Cancel anytime.
• Custom pricing or scope as agreed in writing supersedes the standard published rates.
• Optional support tiers are available on request or by invitation, and can be added or removed month-to-month.
• Price changes. If we update pricing for an existing subscriber, you'll receive at least 30 days' notice before the change takes effect on your next billing cycle.

Usage costs (SMS, voice calls, AI processing, and other consumption-based services) are deducted from a wallet balance held in your account. The wallet operates in USD to align with international carrier and infrastructure costs.

• Wallet credits are non-refundable and cannot be withdrawn as cash.
• Paid credits do not expire while your account remains active.
• Promotional credits, where issued, may expire if unused after 12 months.
• Usage rates are published at revenu.com.au/usage and may change in line with carrier and provider pricing. Material changes are notified at least 30 days in advance.

Subscription payments are processed through PCI-DSS compliant payment processors. revenu does not store credit card numbers directly. The payment processor stores the card details, and revenu holds tokenized references only.

• If you cancel, access continues until the end of your current billing period. No partial-month refunds are issued.
• We may suspend or terminate accounts with overdue payments after 14 days' written notice.
• We may suspend an account immediately and without notice if we reasonably believe the account is being used unlawfully or poses a security risk to other users or the platform.

You agree to use revenu only for lawful purposes and in accordance with Australian law and the policies of any third-party services connected through the platform.

Specifically prohibited:

• Spam or unsolicited messaging in violation of the Spam Act 2003 (Cth) or the Do Not Call Register Act 2006 (Cth)
• Adult or sexually explicit content
• Debt collection messaging without proper licensing under applicable state and federal laws
• Political campaigning, which is governed by separate rules and must be discussed with us before activation
• Cryptocurrency, NFT, or tokenised financial product promotion
• High-risk financial products (binary options, CFDs, payday loans, and similar) without appropriate disclosures and regulatory licensing
• Health, medical, or therapeutic claims without TGA approval where required
• Content that infringes copyright, trademarks, or other intellectual property rights
• Activities that compromise the security of the platform, other users, or any third-party service connected to revenu

You must obtain valid consent before messaging or calling anyone through the platform. Carrier fines, regulatory penalties, or legal claims arising from your use of the platform are your responsibility.

Content responsibility extends to messages generated by AI tools or automations you've configured. You're accountable for everything sent through the platform on your behalf, regardless of whether the content was typed manually, generated by AI, or sent by an automated workflow.

Your data is yours. revenu makes no claim of ownership over your client lists, contact data, conversations, or business records.

• If you leave, you can export your contacts, conversations, and content as standard formats (CSV and similar) before closing the account. We provide reasonable assistance with data exports within 30 days of cancellation.
• revenu owns the platform code, templates, standard automation workflows, branded assets, and the revenu name. Custom automations built specifically for your business remain accessible to you while your subscription is active.
• You grant revenu a limited licence to process, store, and transmit your data solely for the purpose of delivering the service. The licence ends when your account is closed and the data is deleted in line with the privacy policy.

Subcontractors. revenu may engage trusted subcontractors for specific tasks such as operations support, design, or development. All subcontractors are bound by equivalent confidentiality and data handling obligations. revenu remains responsible for any work performed by subcontractors on your account.

Reseller and agency partner arrangements. These terms govern the direct relationship between revenu and the account holder. Where revenu services are provided through a third-party agency, marketing partner, or reseller, separate written agreements apply between those parties. The account holder remains responsible for ensuring those arrangements meet their own compliance obligations.

The platform is provided "as is" and "as available". We build for reliability, but software has bugs and third-party services have outages. That's the reality of running anything on the internet.

Liability cap. To the maximum extent permitted by Australian law, revenu's total aggregate liability for any and all claims arising from your use of the platform is limited to the fees you paid revenu in the 12 months immediately preceding the claim.

No consequential loss. revenu is not liable for any indirect, incidental, special, or consequential losses. This includes: lost revenue, lost profits, lost business opportunities, loss of data, loss of goodwill, or cost of replacing services. This applies regardless of whether revenu was advised of the possibility of such losses.

Third-party services. revenu is not liable for outages, errors, or failures of third-party services including telecommunications carriers, payment processors, cloud infrastructure providers, AI model providers, or any integration connected through the platform.

Your responsibility. You're responsible for reviewing and verifying that all communications sent through the platform are accurate, appropriate, and compliant with applicable laws. This applies whether content was typed by you, generated by AI, or sent through automation you configured.

The Australian Consumer Law (ACL), set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), provides certain consumer guarantees that cannot be excluded by contract.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that applies under the ACL or any other applicable law.

Where the ACL applies and revenu fails to meet a consumer guarantee:

• For minor failures, remedies are limited (at revenu's choice) to repair, replacement, refund, or re-supply of the service.
• For major failures, you are entitled to a refund or alternative service of equivalent value.

You agree to indemnify and hold harmless revenulab systems pty ltd, its director, officers, employees, contractors, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the platform
• Your breach of these terms
• Your breach of any applicable law including the Spam Act 2003 (Cth)
• Any third-party claim related to content or communications you send through the platform
• Any claim made by your customers arising from AI-generated, automated, or scheduled communications sent on your behalf
• Any infringement of intellectual property rights through your use of the platform

• If a dispute arises, we'll try to resolve it with a direct conversation first. Most things can be sorted with a phone call or email exchange.
• If unresolved within 30 days of written notice of dispute, either party may refer the matter to mediation administered by the Resolution Institute (or equivalent body) in Melbourne, Victoria.
• These terms are governed by the laws of Victoria, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of Victoria.

• Severability. If any part of these terms is found to be unenforceable, the rest remain in effect.
• Waiver. If we don't enforce a term once, that doesn't waive our right to enforce it later.
• Entire agreement. These terms, together with any signed scope, proposal, or subscription confirmation, represent the complete agreement between us. Verbal statements do not override what's written here.
• Force majeure. Neither party is liable for delays or failures caused by events outside reasonable control. This includes natural disasters, pandemics, major infrastructure outages, government actions, or acts of war.
• Assignment. You can't transfer your account or these terms to another party without our written consent.
• Changes to terms. We may update these terms from time to time. We'll email notice of material changes at least 14 days before they take effect. Continued use of the platform after that date constitutes acceptance of the updated terms.

• Account information. Name, email, phone, ABN, and business details you provide during registration or onboarding.
• Usage data. How you use the platform, feature usage patterns, and session data, used to improve the product and diagnose issues.
• Communications data. Messages, calls, forms, recordings, and AI interactions processed by the platform on your behalf.
• Payment information. Billing details processed by PCI-DSS compliant payment processors. revenu does not store credit card numbers directly; the payment processor stores the card details and revenu holds tokenized references only.

• To deliver and operate the service you've subscribed to
• To improve the platform and develop new features
• To process billing and payments
• To communicate with you about your account, service updates, and support
• To comply with legal obligations and respond to lawful requests

revenu never sells, rents, or trades your personal data or your client data to third parties.

revenu does not use your private customer data to train public AI models.

revenu uses trusted infrastructure partners to deliver the service. Your data may be processed by:

• Cloud hosting and infrastructure providers (currently Amazon Web Services and Google Cloud Platform)
• Payment processors (PCI-DSS compliant, named in your billing receipts)
• Telecommunications carriers for SMS, voice, and number provisioning services
• AI model providers for AI receptionist, smart replies, and content generation features
• An underlying enterprise SaaS platform that powers core CRM, automation, and communications functionality. This platform holds SOC 2 Type II and ISO 27001 certifications, with annual independent penetration testing

A current list of named sub-processors is available on request and is updated as the underlying stack evolves. Each provider has its own privacy policy and data handling practices, and revenu chooses providers with strong security and compliance records.

• revenu retains your data for the duration of your active subscription.
• After cancellation, data is retained for up to 90 days to allow for reactivation or export, and is then permanently deleted from active systems.
• Deleted records (contacts, opportunities, custom fields, custom values, tags, notes, and tasks) are recoverable through the platform recycle bin for 30 days from deletion. Web pages, blog posts, and emails are recoverable through version history.
• Some data may persist in encrypted backups for an additional period consistent with the underlying platform's standard backup retention (typically up to 30 additional days), after which it is fully removed.
• You can request earlier deletion at any time. Email adam@revenu.com.au with your request and we will process it within 30 days, subject to any legal retention requirements.

If a data breach occurs that's likely to cause serious harm, revenu will notify affected users and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme (Privacy Act 1988, Cth).

We aim to notify within 72 hours of becoming aware of an eligible breach. Specific timing depends on the nature of the breach and is governed by Australian privacy law.

Under the Australian Privacy Principles (APPs), you have rights to:

• Access your personal information held by revenu
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of non-essential communications
• Make a complaint about how your personal information is handled

To exercise any of these rights, email adam@revenu.com.au. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

revenu uses TLS 1.2 or 1.3 encryption with 2048-bit keys for data in transit, and AES-256 encryption for data at rest. Access is controlled through role-based permissions, monitored continuously, and reviewed regularly.

No system is completely secure. Keep your login credentials safe, enable two-factor authentication, and notify revenu immediately if you suspect unauthorised access to your account.

For a complete overview of revenu's security and compliance posture, including underlying infrastructure certifications, encryption standards, and trust mechanics, see revenu.com.au/security-and-compliance.

• AI receptionist (Charlie). Charlie answers inbound calls and texts, captures details, books appointments, and updates your CRM. He operates within guardrails configured during onboarding.
• Smart replies and conversational AI. AI-assisted responses for SMS, email, and chat conversations.
• Content generation. AI tools that help draft copy, summaries, follow-up sequences, and outbound communications.
• Workflow automation. Triggers, follow-up sequences, and conditional logic configured in your CRM.

AI can produce inaccurate, incomplete, or contextually inappropriate responses. That's a known limitation of the technology in its current state, not a bug in the platform.

• No warranty on AI output. revenu provides no warranty, express or implied, on the accuracy, completeness, or fitness for purpose of any AI-generated content, responses, bookings, or actions.
• Your responsibility. You are solely responsible for reviewing and taking accountability for all communications and actions generated by AI on your behalf, including those sent without manual review.
• Configuration matters. revenu strongly recommends configuring appropriate guardrails during onboarding, regularly reviewing AI performance, and adjusting prompts and rules as your business evolves.

• revenu does not use your private customer data to train public AI models.
• AI processing uses third-party AI model providers. Data sent for AI processing is governed by revenu's agreements with those providers, which include data protection commitments and limited retention.
• AI interactions are processed in real time and not retained beyond what's needed to deliver the response, except where required for audit, compliance, or your account history.
• If you want a more detailed breakdown of which AI providers handle which workflows, contact adam@revenu.com.au and we'll provide a current sub-processor summary.

To the maximum extent permitted by law, revenu is not liable for any loss, damage, cost, or claim arising from AI-generated content, responses, bookings, or actions taken by AI on your account.

This includes:

• Incorrect information provided to your customers
• Missed, double-booked, or misclassified appointments
• Inappropriate or out-of-context responses
• Business losses resulting from AI behaviour
• Customer complaints or reputational impact arising from AI communications sent on your behalf

This applies whether AI tools were configured by you, by revenu during onboarding, or through platform defaults. The Australian Consumer Law continues to apply where relevant and is not excluded by this clause.

revenu targets 99.95% platform availability, measured monthly. This aligns with the underlying enterprise infrastructure provider's uptime guarantee.

Excluded from uptime calculations:

• Scheduled maintenance, communicated in advance
• Third-party outages including telecommunications carriers, payment processors, cloud infrastructure providers, and AI model providers
• Events beyond reasonable control (covered by the force majeure clause in the Terms)
• Issues caused by your network, devices, or third-party integrations you've configured

For real-time platform status, see the underlying infrastructure status page or contact us directly.

In-platform help widget. Available 24/7 inside your revenu account. Includes:

• AI-powered support that answers most platform questions immediately
• Knowledge base with videos, screenshots, and step-by-step guides
• Direct booking to talk with Adam
• Latest platform release notes and updates

Email support. adam@revenu.com.au for anything the in-platform help widget can't resolve, or for substantial written enquiries.

• Critical issues affecting live operations: response within 4 business hours (Mon to Fri, 9am to 5pm AEST).
• General enquiries: response within 1 business day.

Response times are targets, not guarantees. revenu is a small operation that prioritises issues impacting live operations first.

• Encrypted daily backups are maintained on the underlying platform infrastructure with 7 days retention.
• Deleted records (contacts, opportunities, custom fields, custom values, tags, notes, and tasks) are recoverable through the platform recycle bin for 30 days from deletion.
• Web pages, blog posts, and emails are recoverable through version history.
• For data loss beyond standard recovery options, revenu will make reasonable efforts to assist with restoration from the most recent available backup. Restoration outcomes depend on the underlying platform's backup state and cannot be guaranteed.

• Scheduled maintenance happens outside Australian business hours where possible.
• At least 24 hours' notice is provided for planned work that may affect platform availability.
• Emergency maintenance may happen without notice for security incidents or critical system issues. We'll communicate as soon as practicable in those cases.