Terms & Conditions
1. Introduction
Welcome to revenulab systems pty ltd, a platform designed to empower businesses through automation, communication, and growth-enhancing tools. By accessing and using our services, you agree to abide by the following Terms & Conditions. Please read these terms carefully before proceeding.
By using Revenulab Systems Pty Ltd’s services, you acknowledge that you have read, understood, and agree to these Terms & Conditions. If you do not agree, you must
not use the platform or services.
Disclaimer
Revenu Lab provides tools, automations, and strategic recommendations designed to improve business performance. However, results will vary based on how these tools are implemented, industry factors, and the client’s internal operations. We do not guarantee specific outcomes. Revenu Lab is not responsible for any losses, missed opportunities, or damages resulting from misconfiguration, delays in client communication, or failure to follow guidance.
2. Service Agreement
2.1. Subscription:
RevenU Lab operates on a month-to-month subscription model. There are no lock-in contracts, providing flexibility for our users.
Each business entity must hold a separate subscription.
2.2. Cancellation
If you choose to cancel your subscription, it will remain active until the end of the current billing month. No refunds are issued for early cancellations.
2.3. Payment
Monthly subscription fees are billed in advance. Failure to make timely payments may result in the automatic suspension of your account.
3. User Responsibilities
3.1. Account Security
You are responsible for maintaining the confidentiality of your account login credentials. Any actions conducted under your account are your sole responsibility.
3.2. Compliance
Users are expected to adhere to all relevant laws and regulations while using our services. Any unlawful activities or violations will result in account suspension.
3.3. Data Accuracy & Input
You're responsible for ensuring all information entered into the platform is accurate, complete, and up to date. We don’t review or verify client-submitted content, so any issues arising from incorrect data are on you. That includes leads, messages, appointment info, or custom workflows.
4. Intellectual Property
4.1. Ownership
revenulab systems pty ltd retains ownership of all proprietary rights in the platform, including software, logos, trademarks, and content.
4.2. Usage
Users may not use our platform's intellectual property for any purpose without explicit permission.
Users are granted a limited, non-exclusive, non-transferable license to access and use the platform for their internal business purposes. This license does not permit users to:
•Reproduce, distribute, modify, or create derivative works of the platform’s content, workflows, or automation tools without prior written consent from Revenulab Systems Pty Ltd.
•Reverse engineer, decompile, or disassemble any part of the platform.
•Remove any proprietary notices or labels from the platform.
5. Data Privacy
5.1. Data Collection
We collect and process user data in accordance with our Privacy Policy. By using our services, you consent to the data practices outlined therein.
5.2. Business Entity Use
The platform is intended to be used by a single business entity per subscription. Each business entity must hold a separate subscription.
6. Termination
6.1 Termination
revenulab systems pty ltd reserves the right to terminate or suspend your account at our discretion, with or without notice, for any violation of these Terms & Conditions.
7. Limitation of Liability
7.1. Disclaimer
We provide our services "as is" and make no warranties regarding their suitability, reliability, or accuracy. We are not liable for any indirect, incidental, or consequential damages.
7.2. Limitation of Liability
To the fullest extent permitted by law,
Revenulab Systems Pty Ltd, its affiliates, and their respective officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
(i) Your access to, use of, or inability to access or use the services;
(ii) Any conduct or content of any third party on the services; or
(iii) Unauthorised access, use, or alteration of your transmissions or content.
Revenu Lab’s total liability for any claim related to the use of our services is limited to the total amount paid by the client in the three (3) months prior to the incident. We are not responsible for indirect, incidental, or consequential damages including loss of revenue, leads, or reputational damage.
7.3. AI & Automation Tools Disclaimer
Revenulab Systems Pty Ltd provides AI-powered automation tools to assist with marketing and business processes. While we strive for accuracy, AI-generated content, responses, and workflows should be
reviewed by the user before execution. Users assume full responsibility for:
• Reviewing AI-generated outputs
before implementation.
• Any business decisions made based on AI-generated data.
•Compliance with applicable regulations
when using AI automation (e.g., data privacy laws).
Revenulab Systems Pty Ltd shall not be liable for:
•Errors, misinterpretations, or unintended AI-generated actions.
•Any financial loss, reputational damage, or compliance breaches arising from the use of AI automation tools.
Revenu Lab enables automation and AI tools to improve speed, lead conversion, and customer experience. While powerful, these tools do not replace human judgement. Clients are responsible for monitoring automation outcomes and stepping in when needed. No system can anticipate every scenario.
7.4. Indemnification
Users agree to indemnify and hold harmless Revenulab Systems Pty Ltd, its directors, officers, employees, and affiliates from any claims, liabilities, damages, losses, or expenses
(including legal fees) arising from:
• Misuse of Revenulab’s services.
• Breach of these Terms & Conditions.
• Any disputes between the user and a third party related to the services.
8.1 Money-Back Guarantee Clause
At RevenU Lab, we are committed to your satisfaction and success. Our 1-month money-back guarantee is designed to ensure that you see a return on your investment. If, within the first month, you do not experience a return on your investment or do not find value in our platform, we offer a 100% refund, no questions asked.
Please note that while we strive to provide this guarantee to all our valued customers, certain sales processes may traditionally require a longer timeframe to yield results. In such cases, if the ROI is not evident within the initial month, we remain committed to your satisfaction. We will work with you to ensure your needs are met to the best of our ability.
This money-back guarantee is a testament to our confidence in RevenU Lab's capabilities and our dedication to providing a platform that empowers your business to thrive. Your success is our priority.
This guarantee does not include the setup fee or any services outside of the subscription.
8.2 Refund Policy
Beyond the initial 1-month money-back guarantee period, all payments made to Revenulab Systems Pty Ltd are final and non-refundable. In the event of a billing dispute, you must notify us in writing within 30 days
of the charge. Failure to do so will result in the waiver of any claim related to the disputed charge.
Any disputed payments or chargebacks will result in
immediate account suspension pending resolution.
9 Dispute Resolution
9.1 Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to its conflict of law principles.
Any disputes arising out of or in connection with these terms shall be resolved exclusively through binding arbitration conducted in Melbourne, Victoria, in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA).
The language of the arbitration shall be
English.
10. Governing Law
10.1 Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Victoria, Australia.
11. Modification of Terms
11.1 Modification of Terms
Revenulab Systems Pty Ltd reserves the right to modify these Terms & Conditions at any time. Users will be notified of significant changes via email, platform notice, or upon next login.
Continued use of the services after being notified of changes constitutes acceptance
of the updated terms. If a user does not agree, they must discontinue use of the platform immediately.
12. Limitation of Use
12.1 Limitation of Use
Users may not use the platform for any illegal or unauthorized purpose, including but not limited to violating any intellectual property or privacy laws.
13. Third-Party Providers & Contractors
13.1 Third-Party Providers & Contractors
To deliver the best service, we may use trusted subcontractors or freelancers for parts of setup, creative work, or technical tasks. These partners work under our direction and all output is reviewed by us. We’re still your main point of contact.
By using our services, you agree to adhere to these Terms & Conditions and the Service Level Agreement. Failure to comply may result in the suspension or termination of your account. If you have any questions or concerns, please contact us at [email protected]
Privacy & Data Use
RevenuLab Systems Pty Ltd (“Revenu”) collects limited personal information to help us deliver our services and improve your experience. This might include your name, email, phone number, business info, quiz answers, and how you interact with our website or platform.
We collect this information when you:
• Visit our website
• Fill out forms or quizzes
• Book a call or request a demo
• Interact with emails, texts, or automations
• Use our platform or training resources
We use this information to:
• Respond to your enquiries
• Set up and support your account
• Personalise your experience
• Improve our funnels, tools, and automations
We use secure, cloud-based systems to store your data and only work with trusted third-party tools. Access is limited to people who need it to support your business. We never sell your information, and we only share it when necessary to deliver our service.
Revenu also uses cookies and analytics tools (like Google Analytics or Meta Pixel) to understand how people use our site and improve performance. You can choose which cookies you’re happy with when you visit.
If you ever want to access, update, or delete your personal data, just reach out to us at [email protected]
Service Level Agreement (SLA)
1. Availability
1.1. Uptime
revenulab systems pty ltd strives to maintain a high level of availability for our services, with a target uptime of 99.9%.
1.2 Scheduled Maintenance
Periodic maintenance may be necessary to ensure the platform's stability. We will notify users of scheduled maintenance well in advance.
2. Customer Support
2.1. Response Time:
We are committed to providing timely support to our users. Response times may vary based on the nature and complexity of the query.
3. Security
3.1. Data Security
revenulab systems pty ltd employs robust security measures to protect user data. We adhere to industry standards to maintain the confidentiality and integrity of your information.
View Our Security Measures
4. Updates and Enhancements
4.1.Continuous Improvement
We regularly update and enhance our platform to improve functionality and user experience. These updates may occur without prior notice.
By using our services, you agree to adhere to these Terms & Conditions and the Service Level Agreement. Failure to comply may result in the suspension or termination of your account. If you have any questions or concerns, please contact us at
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